Most frequently asked questions

I want an Xbox Series X. Can I order one? You can’t order it directly since we don’t have enough stock for everyone. That’s why we’ve opened a registration for a random draw. That way, we keep it as fair as possible. Register and maybe you’re one of the lucky gamers who can buy an Xbox Series X! Can I register for a Xbox Series X without accessories? No, you can only register for a Xbox Series X console with F1 2021.

Is there a maximum number of participants allowed to register for the draw? No. The registration for the draw closes on Friday 6 August 2021 at 10:00 and we allow registrations until that time.

When does the registration for the draw open? On Tuesday 3 August 2021 at 10:00.

How do I register? Go to our information page. Here, you can read exactly how the draw works.


I can't register for the draw via the app, how can this be? It's possible that you don't have the latest version of the Coolblue app yet. Make sure to update to the latest version.

Until when can I register for the draw? Until Friday 6 August at 10:00. After 10:00, the draw is closed and you can no longer participate.

How many consoles do you have in stock? We have 200 Xbox Series X consoles in stock.

How do you select the lucky winners? The lucky winners are randomly selected from all applications. Calling our Customer Service or bringing us cookies won't help.

How will you announce the winners? On Friday 6 August, you’ll receive an email on the address you used to register where we let you know if you’ve won or not.

Can I also participate without the Coolblue app? No, you can't. But we're happy to explain how to download the app.

Terms and Conditions

 Is there anything I can do to have an extra chance? No, everyone who enters their email address and phone number is equal.

Can I register more than once? No, you can only participate once. There's no need to register with multiple email addresses. We'll remove duplicate email addresses.

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