Written by Rowan

Frequently asked questions on our Coolblue subscriptions


Assortment

Where can I find the subscriptions that Coolblue offers? You can use the link below.

Payment

What does the first payment consist of? The first payment consists of the deposit.

Why do I have to pay a deposit? You pay a deposit because the product remains property of Coolblue. And also because we like certainty. We only retain the deposit in the case of irreparable damage or theft. If you handle the product normally, you'll receive the deposit back at the end of your subscription.

When will the deposit be returned to my account? Coolblue will refund the amount to your account within 14 days after the end of your subscription.

How does the monthly debit work? You pay the costs of your subscription in advance each month. This means that every month on the 29th, we automatically debit the subscription fee from your account.

Delivery

When will my product be delivered? At the checkout, you can choose a delivery date and, if desired, a time slot.

What time will my product be delivered? On the night before the delivery, you'll receive a Track & Trace code with a 1-hour time slot, 30 minutes before delivery, you'll receive a text message, and 15 minutes before delivery, you'll receive a call from one of our delivery drivers.

Will you connect my product? For your safety and the safety of our employees, they won't cross the doorstep of your home at this time.

WIll you also pick up the old product? Yes, if it's ready next to the door.

Do I have to be home to receive the product? As long as there's someone to open the door for the delivery drivers, you don't have to be home.

During the term

And what if I change my mind? You can terminate the agreement within 30 days without giving us a reason.

Can I cancel my subscription? After 12 months, you can cancel your subscription monthly, free of charge. You can send an email to klantenservice@coolblue.nl or call us via 010 - 798 89 99.

Can I transfer my subscription to someone else?* Yes, you can. Please contact us in that case.

What do I do in case of damage or defects? Contact us via klantenservice@coolblue.nl. We'll do our best to repair your device as quickly as possible. If we can't, we'll provide a replacement product within 48 hours.

I'm moving, what will happen to my product? No worries, we'll move your products with you for free.

Afterwards

What happens to the appliance after my subscription is canceled? Coolblue collects the appliance from you and processes it in an environmentally-friendly way.

For who?

Why does Coolblue offer subscriptions? Coolblue wants to make it easier for customers to have a quality appliance. For example, because your old one is broken and you don't want to buy a new one. Or because you would like an energy-efficient appliance for an accessible monthly price.

Will I become the owner of the appliance if I take out a subscription at Coolblue? No, Coolblue will remain the legal owner of the device for the duration of the subscription. A subscription won't allow you to pay in installments.

Can I take out a subscription for someone else? No, it's only possible to take out a subscription for yourself. Please note: you must be 18 years or older to take out a subscription.

Can I take out multiple subscriptions at the same time? You can take out a maximum of 1 subscription per product type during the term. You can't take out 2 washing machine subscriptions, for example, but it is possible to take out a washing machine and a dryer subscription.

**Is it possible to take out a subscription for business purposes? **The subscription can currently only be taken out by private customers.

Privacy

** What does Coolblue do with the data I enter on the application form?** Coolblue uses the data for an acceptance test. This test is performed by our partner Focum and gives us insight into whether you can meet the monthly payment obligation. We don't save the data from the acceptance test, we only register that we have performed the test. Do you want to know more? If so, also view the general terms and conditions.

Will I receive a BKR registration if I take out a subscription at Coolblue? No, we only use your data for the acceptance test at Focum and will never provide it to third parties.

Contact

Do you have any questions, do you want to report a change, or do you need help with something else? Send an email to klantenservice@coolblue.nl or contact us on 010 - 798 89 99. Note: do you have any questions about your order? Make sure you have your order number handy. You can find this in the agreement email you received after your acceptance test was accepted.

Terms and Conditions up to and including 10 December 2019

These Terms and Conditions apply to subscriptions concluded up to and including 10 December 2019.

Terms and Conditions from 11 December 2019

These Terms and Conditions apply to subscriptions concluded on and after 11 December 2019.


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