Note: this only applies to subscriptions from before 2020

If you still have an ongoing subscription and you have any questions about it, please contact abonnementen@coolblue.nl.

Payment

What does the first payment consist of? The payment amount consists of the deposit, the subscription fee for the rest of the month and the fee for next month.

Why do I have to pay a deposit? You pay a deposit because the product remains property of Coolblue. And also because we like certainty. We only retain the deposit in the case of irreparable damage or theft. If you handle the product normally, you'll receive the deposit back at the end of your subscription.

When will the deposit be returned to my account? Coolblue will refund the amount to your account within 14 days after the end of your subscription.

How does the monthly debit work? You pay the costs of your subscription in advance each month. This means that every month on the 27th, we automatically debit the subscription fee from your account.

Pickup

When can I pick up my MacBook? During the application process, you indicate which Coolblue store you want to pick up your MacBook from. Once we've received your payment, you can pick up your MacBook at the Coolblue store you selected the next day. We'll also help you turn it on for the first time and do the setup. Make sure you bring a valid ID with you.

Can my MacBook be delivered? No, that isn't possible.

Reflection period

And what if I change my mind? You can terminate the agreement within 30 days without giving us a reason.

During the term

What do I do in case of damage? Did your MacBook break? We'll replace it for you in our store.

What am I insured for? You're insured for theft, fall damage, impact damage, and water damage.

Can I cancel my subscription? After 36 months, you can cancel your subscription every month, free of charge.

Can I transfer my subscription to someone else? Yes, you can.

And after my subscription?

What happens to the appliance after my subscription is canceled? Coolblue collects the appliance from you and processes it in an environmentally-friendly way.

For who?

Why does Coolblue offer subscriptions? Coolblue wants to make it easier for customers to have a quality appliance. For example, because your old one is broken and you don't want to buy a new one. Or because you would like an energy-efficient appliance for an accessible monthly price.

Will I become the owner of the appliance if I take out a subscription at Coolblue? No, Coolblue will remain the legal owner of the device for the duration of the subscription.

Can I take out a subscription for someone else? No, it's only possible to take out a subscription for yourself. Please note: you must be 18 years or older to take out a subscription.

Can I take out multiple subscriptions at the same time? You can take out a maximum of 1 subscription per product type during the term. You can't take out 2 washing machine subscriptions, for example, but it is possible to take out a washing machine and a dryer subscription.

**Is it possible to take out a subscription for business purposes? **The subscription can currently only be taken out by private customers.

Privacy

What does Coolblue do with the data I enter on the application form? Coolblue uses the data for an acceptance test. This test is performed by our partner Focum and gives us insight into whether you can meet the monthly payment obligation. We don't save the data from the acceptance test, we only register that we have performed the test. Do you want to know more? If so, also view the general terms and conditions.

Will I receive a BKR registration if I take out a subscription at Coolblue? No, we only use your data for the acceptance test at Focum and will never provide it to third parties.

Contact

Do you have any questions, do you want to report a change, or do you need help with something else? Send an email to verwonderdienst@coolblue.nl or contact us on 010 268 30 35.



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