Written by Nadie

Neato app: installating and connecting

The Neato robot vacuum cleaners can be operated via an app on your phone. Fine, but how does this work? In this article I explain how to download the app, create an account and how to connect your Neato robot with the app. Note: from connecting to the app we make a distinction between the D3 / D5 and the Botvac Connected.

Step 1: download the app: 'Neato Robotics'

Neato Robotics app
  • You do this in the Apple App Store for iOS phones.
  • You do this in the Google Play Store for Android phones.

Step 2: create an account

Create an account Neato app
  • Open the app.
  • Click on 'Create account'.
  • Accept the terms and conditions.
  • Enter your e-mail address and set a password.
  • Enter the country where you live.
  • Click on 'Create account'.
  • A confirmation email will be sent to your e-mail address.

Step 3: confirm your account

Confirm account Neato app
  • Open the Neato confirmation email. \ N * Click on the confirmation link to activate your account. \ N * Open the Neato app. \ N * Click on 'Sign in' to log in. \ N * You are now ready to connect your vacuum cleaner to the app.

Connect robot vacuum cleaner with app D3 and D5

If you have downloaded the app, it is time to connect the robot vacuum cleaner to the app. How to do this for the Botvac D3 and D5 models, I tell you in the next steps. The Botvac Connected models will be discussed later.

Step 1: find your robot vacuum cleaner in the app

Find your Neato robot in the app
  • Log in to the Neato app and click on 'Connect your robot'. \ N * Click on the model you have.

Step 2: prepare your vacuum cleaner

Prepare Neato robot vacuum cleaner
  • Make sure your Wi-Fi is switched on.
  • Switch on your robot vacuum cleaner.
  • The button with the 'I' will now slowly blink blue.
  • This means that the vacuum cleaner is ready to be paired.

Step 3: couple the app with your vacuum cleaner

couple the app with your neato
  • Go back to the app and click on 'Connect to robot access point.'
  • Do you use a ** Android ** phone? Then a list of available wireless networks appears. Search for your own Wi-Fi network, enter the password and click on 'Next'. \ N * Do you use a ** IOS ** telephone? Then go to the settings of your phone and select 'wifi'. Select the network that starts with 'Neato' and then go back to the Neato app. Click on 'Next'.
  • Give your robot vacuum cleaner a name and click on 'Next'.
  • The button with the 'I' will now start blinking blue quickly.
  • This means that the vacuum cleaner is pairing with the Neato app.
  • When the button stays blue, the link is successful. Your robot vacuum is now connected to the app and ready for use.

Connect your Botvac Connected to the app

For the Botvac Connected, the steps are slightly different. I explain in 3 steps what you have to do to connect the robot vacuum cleaner in the app.

Step 1: find your robot vacuum cleaner in the app

find your robot in the app

Log in to the Neato app and click * Connect your robot *. Click on the model you have.

Step 2: Turn on the wifi on your vacuum cleaner

turn on wifi on your robot
  • Turn on your robot vacuum cleaner. \ N * Press the button under the screen of your vacuum cleaner to open the menu. \ N * Use the arrows to navigate through the menu and select 'Settings'. \ N * Select 'Wi-Fi' 'and make sure the box is checked. \ n * Go back to the start screen by pressing the bottom arrow 3 times. \ n * At the top left of the screen you will see a wifi icon. \ n * The vacuum cleaner is now ready to be linked.

Step 3: couple the app with your vacuum cleaner

Installing and connecting
  • Go back to the app and click * Connect to robot access point *.
  • Do you use an Android phone? Then a list of available wireless networks appears. Search for your own Wi-Fi network, enter the password and click on 'Next'.
  • Do you use an IOS telephone? Then go to the settings of your phone and select 'wifi'. Select the network that starts with 'Neato' and then go back to the Neato app. Click on 'Next'.
  • Give your robot vacuum cleaner a name and click on 'Next'.
  • The wifi icon on your vacuum cleaner will now change to a flashing 'X'. This means that the vacuum cleaner has started the pairing.
  • When the blinking 'X' changes to blinking lines, the vacuum cleaner has connected to the app.
  • The connection is successfully completed when the dashes no longer flash.
  • Your robot vacuum cleaner is now connected to the app and ready for use.

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