Resetting the Ionic and Fitbit Versa
Step-by-step plan to reset the Ionic and Fitbit Versa
When you reset your Fitbit Ionic or Versa to the factory settings, all your apps and personal data are deleted from the device. Do the following to reset the Ionic:
Step 1 Connect your Fitbit Ionic or Versa to the charging cable and plug it in the USB port of your computer. Does the smartwatch vibrate? If so, you're sure it's charging.
Step 2 On the Ionic or Versa, open the Settings app via the menu.
Step 3 You'll now see 'Factory Reset' appear under 'About'. When you click this, your Fitbit will be reset to factory settings.