Written by Robyn

My TomTom doesn't connect to GPS

Your TomTom uses GPS to determine your position, speed, distance traveled, and route. Without a GPS signal, you can't navigate from A to B. If your TomTom doesn't connect to GPS, this can have various causes. In this article, we'll explain which steps to follow so you can restore the connection.

Restore GPS connection

Restore GPS connection

GPS is the abbreviation for Global Positioning System. There are several satellites floating in Earth's orbit. These satellites send a signal, which your TomTom uses to determine your location. To connect via GPS, your navigation system needs to recognize at least 4 GPS satellites. If it recognizes only 3 or fewer satellites, your TomTom gives one of the following notifications:

  • Waiting for a valid GPS signal.
  • Poor GPS signal.
  • Signal lost [number of] seconds ago.

You can restore the connection in two ways:

  • Reset TomTom
  • Update TomTom

Reset TomTom

Reset TomTom

Place your TomTom as close to the window as possible and in a safe spot. That way, you increase the chance that it will find a GPS signal. Does your TomTom still indicate it can't connect to GPS? You can reset your TomTom. In most cases, your TomTom successfully reconnects to GPS after a reset. If this doesn't work, you can reset your TomTom to factory settings. The disadvantage of this is that you lose all of your stored data.

Update TomTom

Update TomTom

Outdated software can also cause your TomTom to no longer receive a GPS signal. Always make sure your TomTom is completely updated to the latest version.



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