We're sorry you can't create an account. Perhaps you've entered the wrong email address? Feel free to try again. We might have a temporary outage on our website. Still doesn't work? Contact us.
Forgot your email address? Don't panic! Just [contact] us (https://www.coolblue.nl/en/customer-service/1401/information-on/contact.html).
The only thing you have to do to change your personal information is log in. You can change your information in your account. Not a Coolbluer yet? In that case, you can't change your information online. Create a Coolblue account right now. You'll be able to see all your orders and returns online and change your information.
Forgot your password? Don't panic! It happens more often than you'd think. Click "Forgot your password" in the login window and enter your email address. You'll receive a new, temporary password. Read what to do if you forgot your password. What if we can't recognize your email address? Maybe you have another account. Create one right now.
What if the money was transferred, but your order isn't visible in My Orders yet? No worries, we're processing your payment. Your order will be visible after that. This process can take up to one hour.
Was the money not transferred? In that case, the payment failed and you didn't lose any money. You can place your order again.
As soon as we ship your order, we'll send you the invoice attached to the shipping confirmation. You can also download the invoice in your order overview in My Coolblue. Did you just place an order? Wait until your order has been shipped. The invoice will be available afterwards.
Do you have questions about your business invoice? Contact your account manager.
Sometimes, it takes a little longer for our website to register a payment. It can take up to one hour before we receive payments. Check whether the money was transferred from your bank account.