Suspicious messages and phishing

We do everything we can to prevent messages like this. We report them to the police and do our best to get them offline as soon as possible. Unfortunately, this doesn't always work because online fraudsters operate from all over the world. That is why it's important that you pay close attention and that you can recognize these messages. Read "How do I recognize a suspicious message?" and check out the government website Veiliginternetten.nl.

If you've responded to a suspicious message on phishing mail, take the following actions:

• Change your password right away. Also on other websites you used this password. If you also use this password for your email address, we recommend that you change all your passwords.
• If you've transferred money, contact your bank immediately.
• Do a virus scan on the device you used to open the email.

You can recognize suspicious messages or phishing emails by:

• Links that you need to click on to claim your discount or gift card
• Ask for login details
• Added files
• Spelling mistakes, bad formatting, or logos and images that aren't Coolblue
• Instructions to track a shipment when you haven't ordered anything
• Extreme discounts or promotions. If in doubt, check our website.
• Contests that require you to leave your details via a link

If you've received a suspicious message or phishing email, please do the following:

• Don't leave any data, don't click on links, and don't open attached files.
• Delete the email, also from your trash.
• If you clicked on something or entered your details, look at "What do I do if I responded to a suspicious message?".

Probably not. This is usually phishing from online fraudsters. They pretend to be someone else and try to "fish" for your personal information or security codes via links in messages. In addition, they lure people with false promotions or discounts in order to steal money. This can be done via email, SMS, Facebook, WhatsApp, or another message.

Read "How do I recognize a suspicious message?" to learn more about how to recognize suspicious messages or phishing emails.