It's a bummer that your package is delayed. Keep an eye on your Track & Trace, you'll always find the most up-to-date delivery information. Usually, they arrive the next day. Didn't receive your package 5 days after your original delivery day? Please contact our Customer Service.
Yes, we'll install your product if you order the installation service. Due to large demand, a service may be temporarily unavailable. This will be indicated on the page of the product you've chosen. In that case, you'll receive an email before delivery with tips from our installers to install or connect your product yourself.
You have the best chance of getting your package on time if you order in the week before Black Friday (20-26 November).
Yes, we're still working hard for that. But due to Black Friday, delays can occur at PostNL.