Corona regulations: FAQ

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Yes. Indicate that you want to pick up your package at a PostNL point when you place the order. Then, choose a PostNL point in your area. After paying for your order online, you can pick it up the following work day from 16:00. Your order will be ready for you until 14 days after the indicated pickup date.

You can't pick up unreleased pre-orders at a PostNL point. This also applies to large appliances like white goods or larger TVs. We'll notify you in your shopping cart, of course.

Yes. Based on the most current information about the coronavirus, we determine if it's still safe. As soon as the situation changes and installation is no longer possible, we'll work with you to find a new date to install your solar panel(s).

Health issues Do you have any health issues yourself? Let us know. We'll make a new appointment for the installation together.

__ Buy solar panels and charging poles__ You can still buy solar panels and charging poles. Our advisers are still available to advise you on the best solar panel system for you. They do this remotely and from home.

Hygienic measures around the installation We've taken a number of measures for the safety of our customers and our installers. For example, we keep an appropriate distance and we no longer shake hands. Not as friendly, but much safer. We also keep our vans extra clean, of course.

Yes. Our delivery drivers wear a face mask, keep a distance of 1.5 meters, and sign for delivery themselves. We also ask you to keep a distance of 1.5 meters when our delivery drivers deliver your order.

Small products
If you ordered a small package, the delivery driver will put the package in front of the door as soon as you open it.

Large products
We'll deliver your large products to just over the threshold of your home. We'll only take your old product with you when it's ready at the threshold.

Products with additional connection services
For some products, we offer additional connection services. Extra hygienic measures apply to ensure safe delivery. We'll explain this in videos:

Yes. You can select the extra installation services on the page of your chosen product.

Yes. If you choose delivery, your package will be delivered to your home.

We'll do everything we can to make our promise 'Ordered today, delivered tomorrow' happen. Due to the strict measures, the demand is larger than usual. This can delay some packages.

The delivery vans also fill up faster. As a result, it's not always possible to deliver your order tomorrow. When you place your order, you can see the available delivery times. Choose the one that suits you best.

No, not for now. Once your product has been repaired, it will be delivered to your home address. You'll receive an email from us if we don't know your address yet.

Yes, you can simply order your product online. You can choose a 1-hour time slot to pick it up. This is possible from 4 hours after you order if the product is in stock. Is the product not in stock in your nearest store? Then you can order it to be picked up the next day.

You'll also have to pay in advance so you can pick up your order even faster and safer. Cash payments are temporarily not possible.

No, our stores will only be open from 10 February to pick up your online order. You can return your package via a PostNL point.

Our stores are open from 10 February to pick up your online order. You can pick it up 4 hours later during the 1-hour time slot of your choice. Is the product not in stock in your nearest store? You can order it to be picked up the next day

You can have your tablet or telephone repaired by appointment. You can't return your order in the store.

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