Coronavirus: delivery questions

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Yes. Based on the most current information about the coronavirus, we determine if it's still safe. As soon as the situation changes and installation is no longer possible, we'll work with you to find a new date to install your solar panel(s).

Health issues
Do you have any health issues yourself? Let us know. We'll make a new appointment for the installation together.

__ Buy solar panels__
You can still buy solar panels. Our advisers are still available to advise you on the best solar panel system for you. They do this remotely and from home.

Hygienic measures around the installation
We've taken a number of measures for the safety of our customers and our installers. For example, we keep an appropriate distance and we no longer shake hands. Not as friendly, but much safer. We also keep our vans extra clean, of course.

Yes, you can go to almost all PostNL pickup points. When you place your order via our website, you can see all opening hours of your favorite pickup points. Or go to the PostNL location tool.

That is possible. We'll just put your package near the front door. We can take your old product with us when you put it outside for us. Would you rather make a new appointment? No problem. Please contact our Customer Service.

Yes, our promise still is 'ordered today, delivered tomorrow'.

Yes, you can simply order your product online and choose to pick it up in the store on a specific day. We only let a limited number of customers in at the same time, so you may have to wait a while.

Yes, but currently only for a number of white goods, kitchen appliances, and solar panels. We temporarily no longer install other white goods, kitchen appliances, televisions, and smart home products. We do this for the safety of our customers and our installers. You can still order these products and we'll also also deliver to just over the threshold of your front door. To help you connect your new product yourself, we've listed DIY tips from our installers. If we offer additional services, you'll see that option on the product page.

Yes. We keep 1.5 meters away and our delivery drivers sign for delivery themselves.

Small products
If you ordered a small package, the delivery driver will put the package in front of the door as soon as you open it.

Large products
We'll deliver your large products to just over the threshold of your home. We'll only take your old product with you when it's ready at the threshold.

White goods products and kitchen appliances with additional connection services
Watch this video to see how we work together to ensure safe delivery.

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