Corona regulations: store questions

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Yes, we have different opening hours than we usually do. Read more about the opening hours and addresses of our locations.


No, not for now. Once your product has been repaired, it will be delivered to your home address. You'll receive an email from us if we don't know your address yet.


No, not for now. Once your product has been repaired, it will be delivered to your home address. You'll receive an email from us if we don't know your address yet.


No, our stores will only be open as a pickup point from 10 February. You can return your package via a PostNL point.


No, orders can only be paid for in advance online. This way, we avoid an extra contact moment in the store. We do this for the safety of our customers and our store employees.


No, this isn't possible unfortunately. If you're unable to pick up your order within your time slot, we'll contact you the next day.

You can also cancel your order and place a new order and choose a different time slot.


We take the following security measures for you and our store employees:

  • Stay at least 1.5 meters away from others.

  • Wear a face mask.

  • Come alone. Less fun, but it's mandatory.

  • Follow the instructions of our store employees.

  • Are you sick or do you have a cold or fever? Please stay home. You can still place your order via our website, of course.

  • Our store employees work extra hygienically. They regularly wash and disinfect their hands.

Safety when repairing your phone, tablet, or Apple accessory

Our repair service employees wear gloves and disinfect your phone before and after repair. You can't wait in the store, so you have to hand over your device and pick it up as soon as it's ready.


Yes, you can simply order your product online. You can choose a 1-hour time slot to pick it up. This is possible from 4 hours after you order if the product is in stock. Is the product not in stock in your nearest store? Then you can order it to be picked up the next day.

You'll also have to pay in advance so you can pick up your order even faster and safer. Cash payments are temporarily not possible.


Yes, but you can only visit if you have an appointment. You can find more information here.


No, our stores will only be open from 10 February to pick up your online order. You can return your package via a PostNL point.


Our stores are open from 10 February to pick up your online order. You can pick it up 4 hours later during the 1-hour time slot of your choice. Is the product not in stock in your nearest store? You can order it to be picked up the next day

You can have your tablet or telephone repaired by appointment. You can't return your order in the store.


When you order online, we ask you to choose a 1-hour time slot. This is possible from 4 hours after you order if the product is in stock. Is the product not in stock in your nearest store? Then you can order it to be picked up the next day..


It's temporarily not possible to make an advice appointment. Our stores are only open as a pickup point. You can order online and choose a 1-hour time slot to pick it up. This is possible from 4 hours after you order if the product is in stock. Is the product not in stock in your nearest store? Then you can order it to be picked up the next day.




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