You can easily cancel it in My Coolblue. You can only cancel if your order hasn't left the warehouse yet. Was your order already shipped? You can refuse it at the door or return it for free via the online return form.
Don't have a Coolblue account? You can quickly get into contact with us via WhatsApp. Send a message to let us know that you want to cancel your order to 060626652583 and make sure to include the order number.
You can only change your order if you haven't received a shipping confirmation yet. Contact our Customer Service to adjust the name or address of your order.
Delivery address of pending order Once you've placed your order, you can no longer change the delivery address of that order yourself. How you can still change your address depends on the delivery service that delivers your package.
Delivery by PostNL Haven't received a shipping confirmation? Please contact our customer service to change your address. If you've already received a shipping confirmation, you can change your address via "Change delivery" in the Track and Trace of PostNL. If your package is already too far in the delivery process, this is unfortunately no longer possible. Not even via customer service. There'll be a notification on your Track and Trace page. You can ask the residents of the wrong address if you can pick up the package there or ask them to refuse your package. Your order will be returned to Coolblue and you'll receive a refund within 5 days.
Delivery by Coolblue Please contact our customer service to change your address. If your order is already into the delivery process, the delivery time may also need to be adjusted if you change the address.
Delivery address in account Did you move and do you want to change the delivery address in your account? No problem! Go to 'Information' in your Coolblue account. You can easily adjust your delivery and invoice address.