Delivery problems

Back to customer service

You can easily view the status of your order in My Coolblue. You can also find a link to your Track & Trace here or in your shipping confirmation email.

Did you receive a shipping confirmation, but is your Track and Trace code not working? It usually only works on the day your order is going to be delivered. Is the code still not working? Please contact our Customer Service.


We'll solve it for you, of course. Fill out the return form within 30 days, where you can indicate that your product is damaged and you want a replacement product.

We'll pick up large and heavy products, of course. Returns are always free.


We're sorry! You can contact our Customer Service. We're happy to listen to your story and look for a solution together. If it's busy, it might take a while before we can answer the phone. You can always email us.


Check the following:

_1. The Track & Trace code of the package
You can find it in in My Coolblue or your shipping confirmation. Check if the time slot has changed using this link.

_2. The delivery address
Did you enter the correct delivery address? Make sure to check your postal code as well.

_3. Your mailbox
Did you receive a not-home notification? The package may have been delivered to your neighbors, or the delivery driver may have planned a new delivery moment.

Is this all correct? Please wait a little longer. Usually, a delayed package arrives the next day. Didn't receive your package 5 days after your original delivery day? Please contact us.

  • Call us via 010 7988 999
  • Ask your question on Facebook or Twitter
  • [Send an email] (https://www.coolblue.nl/en/customer-service/contact/send-an-email "Email")
  • WhatsApp us via 06 26652583

Wait a little longer. Your order will probably be delivered in several packages and one has been delayed at PostNL. You can check this at the bottom of your Track & Trace page on the PostNL website. There, you can see the status of all your packages.

Was part of your order delivered via CoolblueBezorgt or CoolblueFietst? Or are you missing part of your product? Please contact our customer service.


Delivery via PostNL
The delivery driver will deliver your package to the neighbors. If they're not home either, the delivery driver will take your package to a PostNL point nearby. Do you already know you won't be home? PostNL usually allows you to choose a different delivery moment before the first delivery attempt.

Delivery via CoolblueBezorgt and CoolblueFietst
The delivery driver will call you to make sure that you're not at home and whether they can deliver your order to the neighbors. If that's not possible, we'll simply take your order back with us. You'll receive an email from us to choose a new delivery time.


It's a bummer that your package has been delayed. Go to My Coolblue to find the most current delivery information about your order. You can also find your Track & Trace here.

Usually, they arrive the next day. Didn't receive your package 5 days after your original delivery day? Please contact us:

  • Call us via 010 7988 999
  • Ask your question on Facebook or Twitter
  • [Send an email] (https://www.coolblue.nl/en/customer-service/contact/send-an-email "Email")
  • WhatsApp us via 06 26652583

Delivery address of pending order Once you've placed your order, you can no longer change the delivery address of that order yourself. How you can still change your address depends on the delivery service that delivers your package.

  1. Delivery by PostNL Haven't received a shipping confirmation? Please contact our customer service to change your address. If you've already received a shipping confirmation, you can change your address via "Change delivery" in the Track and Trace of PostNL. If your package is already too far in the delivery process, this is unfortunately no longer possible. Not even via customer service. There'll be a notification on your Track and Trace page. You can ask the residents of the wrong address if you can pick up the package there or ask them to refuse your package. Your order will be returned to Coolblue and you'll receive a refund within 5 days.

  2. Delivery by Coolblue Please contact our customer service to change your address. If your order is already into the delivery process, the delivery time may also need to be adjusted if you change the address.

Delivery address in account Did you move and do you want to change the delivery address in your account? No problem! Go to 'Information' in your Coolblue account. You can easily adjust your delivery and invoice address.




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