Yes. Indicate that you want to pick up your package at a PostNL point when you place the order. Then, choose a PostNL point in your area. After paying for your order online, you can pick it up the following work day from 16:00. Your order will be ready for you until 14 days after the indicated pickup date.
You can't pick up unreleased pre-orders at a PostNL point. This also applies to large appliances like white goods or larger TVs. We'll notify you in your shopping cart, of course.
If you choose evening delivery, your package will be delivered by PostNL the next working day between 17:30 and 22:00. When placing your order, choose "Evening Delivery". Evening delivery costs € 0.99. Don't see it? Unfortunately, we don't offer it for your products.
We also deliver much larger products, such as a washing machine, in the evening, except on Sundays. When ordering your product, choose the paid evening time slot on the day that suits you best. We'll deliver your order between 17:00 and 22:00.
If you order today before 23:59, your package will be delivered for free tomorrow. Even on Sundays. If you choose a different day, delivery is still free.
Yes. If you choose delivery, your package will be delivered to your home.
We'll do everything we can to make our promise 'Ordered today, delivered tomorrow' happen. Due to the strict measures, the demand is larger than usual. This can delay some packages.
The delivery vans also fill up faster. As a result, it's not always possible to deliver your order tomorrow. When you place your order, you can see the available delivery times. Choose the one that suits you best.
Yes, if you order on working days and select Coolblue VandaagNog. If you order before 12:00, you'll receive your order between 18:00 and 23:00 that day. You'll have to pay € 4.99 for this service.
Coolblue VandaagNog® doesn't apply to the Wadden Islands and our largest products, such as washing machines and dryers. If delivery by appointment isn't available, you'll see a clear indication in your shopping cart.
Yes. The measures depend on who delivers your order and whether you've ordered installation services.
For small packages, the delivery driver will put the package at the door as soon as you open it and they will sign for the delivery. The delivery driver will ask you a question, so you can be sure that your order is delivered to you.
Large products with standard delivery
We deliver large products, such as washing machines and fridges, to just over the threshold of your house. We'll take your old product with us if it's ready at the doorstep of your house. Our delivery drivers wear face masks and will sign for the delivery themselves. We keep a distance of 1.5 meters and we ask you to do the same.
Large products with extra services
For some products, we offer extra installation services and we still carry those out. With extra safety measures, of course We'll explain what you can prepare for this in these videos:
Yes. We still deliver your order at home, even in the evening.
Don't want us to come in the evening? For large products, such as washing machines and dishwashers, you can choose a time slot for the morning or afternoon for a fee.
That's an option for large products that our own delivery drivers deliver, such as washing machines, dryers, fridges, freezers, televisions, trampolines, and large fitness equipment. You can choose a 4-hour time slot when you order for a fee. You have the following options:
For all other products that PostNL delivers, you can choose standard delivery between 8:00 and 22:00 (between 11:00 and 19:00 on Sundays), or evening delivery between 18:00 and 22:00 (€ 0.99).
Yes, you can order your product online and pick it up in our stores. You can choose a 1-hour time slot to pick it up when you order. This is possible from 4 hours after you order if the product is in stock. Is the product not in stock in your nearest store? Then you can order it to be picked up the next day.
You'll also have to pay in advance so you can pick up your order even faster and safer. Cash payments are only possible if you make an appointment.
You can do so in various way. Whether you bought something or not.
__ Did you order a new device? __ You can often give your device to the delivery drivers to get it recycled in an environmentally-friendly way. Make sure it's not bigger than your new device and that you've prepared your product for the delivery driver. Is your order being delivered by PostNL Please hand in your old product at a PostNL pickup point or give it to the delivery driver. If you give it to the delivery person, prepare your old product well with a PostNL shipping label. We explain how this works on this page.
Didn't order a new device? You can recycle your old device in the following ways: