Delivery problems

Back to customer service

For this you can contact our customer service. We like to listen to your story and look for a solution together with you.


We'll solve it for you, of course. Fill out the return form within 30 days, where you can indicate that your product is damaged and you want a replacement product.

We'll pick up large and heavy products, of course. Returns are always free.


Delivery via PostNL
The delivery driver will deliver your package to the neighbors. If they're not home either, the delivery driver will take your package to a PostNL point nearby. Do you already know you won't be home? PostNL usually allows you to choose a different delivery moment before the first delivery attempt.


Track your order by using the Track & Trace code in your shipping confirmation email. Did you receive a shipping confirmation, but is your Track and Trace code not working? It usually only works on the day your order is going to be delivered. Is the code still not working? Please contact our Customer Service.


Did you order something that was sent to an incorrect address and haven't received a shipping confirmation yet? Tell our Customer Service. We'll check whether we can still change the address of the shipment. If you're moving, you can easily change your address in your Coolblue account.


Check the following:

_1. The Track & Trace code of the package
You can find it in the shipping confirmation. Check if the time slot has changed using this link.

_2. The delivery address
Did you enter the correct delivery address? Make sure to check your postal code as well.

_3. Your mailbox
Did you receive a not-home notification? The package may have been delivered to your neighbors, or the delivery driver may have planned a new delivery moment.

Is this all correct? Please wait a little longer. Usually, a delayed package arrives the next day. Didn't receive your package 5 days after your original delivery day? Please contact our Customer Service.


It's a bummer that your package is delayed. Keep an eye on your Track & Trace, you'll always find the most up-to-date delivery information. Usually, they arrive the next day. Didn't receive your package 5 days after your original delivery day? Please contact our Customer Service.


Wait a little longer. Your order will probably be delivered in several packages and one has been delayed. You can check this at the bottom of your Track & Trace page on the PostNL website. There, you can see the status of all your packages.

Was part of your order delivered via CoolblueBezorgt or CoolblueFietst? Or are you missing part of your product? Please contact our customer service.




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