Yes, you can also do this via the online return form. After your registration, we'll let you know exactly what the next steps are.


Yes, that's possible. Pack your product securely and take it to one of our Coolblue stores. Our store employees will register the product for you and send it to our warehouse. We only let a limited number of customers in at the same time, so you may have to wait a while.


You can do this easily and quickly via the online return form.


Yes, that's possible! Read more below:

  • Take your product to one of our stores. You don't have to register your return online in advance and don't have to print anything.
  • Do you want to exchange your product? Reserve the new product in advance by ordering it and having it sent to the store. You don't have to pay for a reservation.
  • Would you rather get your money back? Amounts lower than € 50 will be refunded directly in the store. We'll transfer larger amounts to your account within 5 working days.



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