Coolblue

Coronavirus: return and repair questions

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Yes, we still do that for the products we normally would do that for.

We only deliver your product right across the threshold to your home at the moment. We can't put the product in the desired spot in your house or connect it. We'll still take the packaging material with us. Just like your old product, if it's ready next to the door.

For your safety and the safety of our employees, we can currently only pick up your product if you have it ready at the doorstep of your house.

We'd like to help you to disconnect and move your product yourself. That is why we've asked our delivery drivers for tips on how to do this yourself. Can't make it work? Please contact our Customer Service.


Yes, you can still register your return or repair.

The fastest way (especially given the pressure on our Customer Service at the moment) is via our online return form.


Yes, you can just drop by. We'll send you an email when your product is repaired. We only let a limited number of customers in at the same time, so you may have to wait a while.


We've decided not to perform installation and additional services at customers' homes until further notice. Unfortunately, this also means that we'll no longer build out your product at home.

Of course, we''ll still come pick up your product. We would like to ask you to build out your product yourself or remove it from the wall and prepare it for our delivery drivers.

We'd like to help you move your product yourself. That is why we've asked our delivery drivers for tips on how to disconnect, move, or build out your product yourself. Can't make it work? Please contact our Customer Service.


Yes, you can also drop off your product in one of our stores. We'll ensure that your product is repaired. In that case, you don't have to register your return in advance and don't have to print anything.

Good to know:

  • We'll do everything we can to solve the problem for you right away. Due to the safety measures, we can't look at the problem or explain the issue as easily.
  • We're currently unable to perform additional services, such as updating a navigation system.

Of course, you can always return your package via PostNL points that are open.




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