Sorry, a thousand times over. We're really obsessed with customer satisfaction. We sometimes completely miss the mark too, though. And now you're at a disadvantage. We can't let that happen.

Now what?

  • We're happy to resolve your complaint. This is easiest if you contact our Customer Service. We're available daily via phone, email, Twitter, and Facebook.

  • Not satisfied with your answer? Go big and address our Customer Service manager. You can email him ( or send a letter to the address below. You'll get an answer within 3 working days.

Coolblue B.V. Attn. Kay Dieke Antwoordnummer 5515 3000 VB, Rotterdam

You can return your Second Chance product within the 30-day satisfaction guarantee. The product should be in the same condition as when you received it. Did your product break after 30 days? We'll simply offer you the 2 year warranty that you're used to.

You can easily and quickly register your product via the online return form.

Unfortunately, cashbacks don't apply to Second Chance products.

Because of the coronavirus, this information is no longer correct. View our current frequently asked questions for more information.


You can expect the same delivery for Second Chance products as for normal products. Ordered before 23:59, delivered tomorrow. Also on Sunday. For free! You can also select Coolblue VandaagNog® for only € 4.95, if you really can't wait until the next day. Unfortunately, we don't offer Second Chance products in our app yet.

Large products We deliver large products up to the threshold that gives access to your home. Isn't that on the ground floor? We'll deliver the product up to the fourth floor if there are stairs. If your building has an elevator, we can reach any floor. We offer an extra connection service for a number of white goods products. The price for this service ranges from € 9.95 to € 29.95.

Pickup in store Unfortunately, it's not possible to pick up your Second Chance product in store.

Add products to your digital shopping cart via the big green button. If you place the order with your Coolblue account, you can order ever faster. Don't have an account? You can also order without an account. In that case, we'll need some information.

Would you rather speak to an employee? Please call our Customer Service.

You can easily cancel it in My Coolblue. You can only cancel if your order hasn't left the warehouse yet. Was your order already shipped? You can refuse it at the door or return it for free via the online return form.

Don't have a Coolblue account? You can quickly get into contact with us via WhatsApp. Send a message to let us know that you want to cancel your order to 060626652583 and make sure to include the order number.

Did you order something that was sent to an incorrect address and haven't received a shipping confirmation yet? Tell our Customer Service. We'll check whether we can still change the address of the shipment. If you're moving, you can easily change your address in your Coolblue account.

We try to give returned products a second chance as often as we can. This also benefits you. The returned products are checked and then sold as Second Chance products, with a nice discount. Good for you, good for us, and good for the environment.

Ordering a Second Chance product is almost the same as ordering a new product. Ordered before 23:59, delivered tomorrow also applies here.

You can find all our Second Chance products here. Unfortunately, we don't offer Second Chance products in our app yet.

You can find our wonderful overview of Second Chance overview with all the products in need of a second chance. Use the filters in the menu on the left to find the type of product or brand you're looking for. Unfortunately, we don't offer Second Chance products in our app yet.

What you can expect from us:

  • Ordered before 23:59, delivered tomorrow.
  • 30-day return period.
  • 2-year warranty.
  • You'll receive an invoice, including VAT, via email after you pay. Just like for normal products.
  • You can simply redeem Coolblue vouchers and gift cards when buying your Second Chance product.

A little bit different:

  • You can't get an extra insurance plan for your Second Chance product.
  • Cashback promotions and promotions that include free accessories don't apply to Second Chance products.
  • It's possible the Second Chance product was repaired by us or the manufacturer. If so, we'll clearly state this.
  • It's not possible to pick up your product in store or to reserve it.
  • We don't offer Second Chance products in our app yet.

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Customer rating: 9.2 / 10 - 22,123 reviews