As soon as we ship your order, we'll send you the invoice attached to the shipping confirmation. You can also download the invoice in your order overview in My Coolblue. Did you just place an order? Wait until your order has been shipped. The invoice will be available afterwards.
Do you have questions about your business invoice? Contact your account manager.
No, it's free. You can put your product in its original packaging and send it to us in a Coolblue box or other sturdy box that you can close properly.
Print the shipping label in your email and stick it on the box. Don't have a printer? Write the return number and the freepost number on the box. Take the box to a post office in your area or one of our stores.
Yes. As soon as you start the checkout, you'll enter a secure internet environment. That way, others can't watch what you're doing. Your transaction information will be encrypted via an SSL connection. You can recognize a secure SSL connection by the green lock in your browser.
Our bank account number is NL50INGB0683251309. Always state your name and order number when you make a payment.
Unfortunately, cashbacks don't apply to Second Chance products.
You can pay online with iDEAL, credit card (we accept Visa and MasterCard), Apple Pay, Coolblue gift cards, or a money transfer. In our stores, you can pay with your debit card, credit card, cash, Apple Pay, and Coolblue gift cards.
As soon as we've processed your return, we'll refund you within 5 working days. The time it takes for a refund to appear on your bank account depends on the payment method.
You might get your money back in several installments. This can be due to two things:
You've paid for your order with a gift card, either completely or partially. You'll get refunded with shop credit.
You've exchanged a product for a different one. In that case, we'll refund the purchase value of the first product to the payment method you used to pay the first time. Did you pay an additional amount for the replacement product? You'll be refunded that amount separately.
Did you pay with cash? In our stores, we refund an amount up to € 50 in cash. We'll refund any amount above € 50 to your bank account.
Yes. When you place an order, the amount will be reserved on your credit card. The actual transfer will only take place after delivery. This way, you can pay afterwards.
No, you can only pay with cash in our stores and all our stores are temporarily closed until 9 February.
Before you can use your VVV gift card at Coolblue, it must be converted to a Coolblue gift card. Follow the steps on the VVV Gift Cards website.