Payment failed or declined

Sometimes, it takes a little longer for our website to register a payment. It can take up to one hour before we receive payments. Check whether the money was transferred from your bank account.

• What if the money was transferred, but you didn't receive anything yet? It's best to wait for a little while. Still didn't receive an order confirmation after one hour? Contact our customer service. We can help you out quickly by checking your transaction number. This will always be stated on the bank statement.
• Was the money not transferred? In that case, the payment failed. You can place your order again.

We always check credit card payments for fraud. We think it's important to protect our customers from fraudulent payments.

Did your credit card payment get declined? Payments made with a credit card are checked for fraud. Was your payment declined unjustly? Unfortunately, we can't tell you why. We don't suspect you're committing fraud, of course, but we have to keep our payment check methods a secret.

Your order is canceled automatically and the reservation will lapse after 3 working days. Do you still want to receive your order? Order again and select a different payment method.

Check whether the money was transferred.

• It's best to wait. It can take up to one hour before we receive payments. Still didn't receive an order confirmation after one hour? Contact our customer service. We can help you out quickly by checking your transaction number. This will always be stated on the bank statement.
• Was the money not transferred? In that case, the payment failed. You can place your order again.