As soon as we've processed your return, we'll refund you within 5 working days. The time it takes for a refund to appear on your bank account depends on the payment method.
You might get your money back in several installments. This can be due to two things:
You've paid for your order with a gift card, either completely or partially. You'll get refunded with shop credit.
You've exchanged a product for a different one. In that case, we'll refund the purchase value of the first product to the payment method you used to pay the first time. Did you pay an additional amount for the replacement product? You'll be refunded that amount separately.
Did you pay with cash? In our stores, we refund an amount up to € 50 in cash. We'll refund any amount above € 50 to your bank account.
You can't check the status of your refund, but we'll always refund you within 3 days of processing your return shipment. Did the money still not appear on your account after 5 working days? Please contact our Customer Service.
We'll refund you with the payment method you used. Did you use a voucher, gift card, EcoCheque, or shop credit? We'll refund you in shop credit. You'll receive a confirmation email once the money has been transferred or when the shop credit is available.
Did you pay with cash? In our stores, we refund an amount up to € 50 in cash. We'll refund any amount above € 50 to your bank account.
The amount of time it takes for the refund to appear in your bank account differs per bank. Did the money still not appear on your account after 5 working days? Please contact our Customer Service.
As soon as we've processed your cancellation, we'll refund you. The time it takes for a refund to appear on your bank account depends on you payment method.
