Refunds

The amount of time it takes for the refund to appear in your bank account differs per bank. Did the money still not appear on your account after 5 working days? Please contact our Customer Service.

We'll refund you with the payment method you used. Did you use a voucher, gift card, EcoCheque, or shop credit? We'll refund you in shop credit. You'll receive a confirmation email once the money has been transferred or when the shop credit is available.

As soon as we've processed your cancellation, we'll refund you. The time it takes for a refund to appear on your bank account depends on you payment method.

• iDEAL & Apple Pay: within 3 working days
• Credit card: the reservation is cancelled after 3 days
• Pre-payment: you don't have to pay anymore. Did you already pay the amount? We'll refund it 3 working days after we receive it.

You can't check the status of your refund, but we'll always refund you within 3 days of processing your return shipment. Did the money still not appear on your account after 5 working days? Please contact our Customer Service.

As soon as we've processed your return, we'll refund you within 3 working days. The time it takes for a refund to appear on your bank account depends on the payment method. Did the money still not appear on your account after 5 working days? Please contact our Customer Service.