Defective or damaged product

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Is your product damaged? We pack up our product as well as possible, but your product may get damaged during delivery. We're happy to solve this for you. Fill out the return form within 30 days. It offers you the possibility to have your damaged product replaced by a new one. You can also return your product in one of our stores. Clearly state that your product was delivered in damaged condition and tell us your preferred solution, so we can do the best we can to help you. Of course, the normal return process applies here. This means that we pick up big or heavy packages, and returns are always free.

Is your product not working the way it should upon delivery? We advise you to reread the manual first. Maybe you can solve the problem on your own, so you can start using your product right away and won't have to return it. For many products, you can download the manual via the product page. You can find this by going to My orders in your My Coolblue account and clicking the product.

Didn't work? Register your product to be returned within 30 days via the return form or visit one of our stores. You can choose to get your money back or to receive a new product. You can help us by letting us know what's wrong with the product, so we can improve our assortment.

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