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Defective or damaged product

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Is your product not working the way it should upon delivery? We advise you to reread the manual first. Maybe you can solve the problem on your own, so you can start using your product right away and won't have to return it. For many products, you can download the manual via the product page. You can find this by going to My orders in your My Coolblue account and clicking the product.

Didn't work? Register your product to be returned within 30 days via the return form or visit one of our stores. You can choose to get your money back or to receive a new product. You can help us by letting us know what's wrong with the product, so we can improve our assortment.


We'll solve it for you, of course. Fill out the return form within 30 days, where you can indicate that your product is damaged and you want a replacement product.

We'll pick up large and heavy products, of course. Returns are always free.



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