Package product for return
What should I do before I return my laptop, smartphone, or other device?
We'll remove everything from your phone if it's returned. Make sure to save your data before sending it to us.
-Create a backup of the data you don't want to lose.
- Delete accounts from your device by returning it to the factory settings. You can read how to do this on the information page.
- Turn off 'Find my iPhone'. Otherwise, we're not allowed to repair your product.
- Remove your SIM from your phone or your SD card from your camera.
Do I have to return my product in the original packaging?
Yes, if you send your product within the return window. That way, we might be able to make someone else happy. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.
Where can I find my shipping label?
We'll send you your shipping label via email one hour after you've registered your repair. Print it out and stick it on the box. Don't have a printer? Write the return number, freepost number, and your name on the box.
Do I have to pay to return my product?
No, it's free. You can put your product in its original packaging and send it to us in a Coolblue box or other sturdy box that you can close properly.
Print the shipping label in your email and stick it on the box. Don't have a printer? Write the return number, freepost number, and your name on the box. Take the box to a post office in your area or one of our stores.
How should I package my product to return it?
Use sturdy packaging. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.
You can ship the product in a Coolblue box or another box that closes well.
All packed up? Print your shipping label or write the freepost and return number on the box. You can find it in the email we sent you.
What if I can't print my shipping label?
Don't have a printer? Write the return address, return number, and your name on a piece of paper and stick it to the box. Shipping is free that way. You can find your return number in the return confirmation email. Use as return address:
Coolblue B.V.
Antwoordnummer 60350
5000 VB Tilburg
Nederland
