Package product for return

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We'll remove everything from your phone if it's returned. Make sure to save your data before sending it to us.

-Create a backup of the data you don't want to lose.

  • Delete accounts from your device by returning it to the factory settings. You can read how to do this on the information page.
  • Turn off 'Find my iPhone'. Otherwise, we're not allowed to repair your product.
  • Remove your SIM from your phone or your SD card from your camera.

Yes, if you send your product within the return window. That way, we might be able to make someone else happy. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.


Don't have a printer? Write the return number and the return address on a piece of paper and stick it to the box. Use the freepost number or the address on the shipping label for the address. That way, shipping is free.


Use sturdy packaging. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.

You can ship the product in a Coolblue box or another box that closes well.

All packed up? Print your shipping label or write the freepost and return number on the box. You can find it in the email we sent you.


No, it's free. You can put your product in its original packaging and send it to us in a Coolblue box or other sturdy box that you can close properly.

Print the shipping label in your email and stick it on the box. Don't have a printer? Write the return number and the freepost number on the box. Take the box to a post office in your area or one of our stores.




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