As soon as we've processed your return, we'll refund you. The time it takes for a refund to appear on your bank account depends on the payment method. We'll always pay within 3 days after processing your return shipment. Did the money still not appear on your account after 5 working days? Please contact our Customer Service.


As soon as we've processed your cancellation, we'll refund you. The time it takes for a refund to appear on your bank account depends on you payment method.

  • iDEAL: within 3 working days
  • Credit card: the reservation is cancelled after 3 days
  • Pre-payment: you don't have to pay anymore. Did you already pay the amount? We'll refund it 3 working days after we receive it.

Unfortunately, you can't check the status of your refund, but we'll always pay within 3 days after the cancellation of your order or withing 3 days after processing your return shipment. Did the money still not appear on your account after 5 working days? Please contact our Customer Service.


The time it takes for a refund to appear on your bank account differs per bank. Did you return your order? We'll always pay within 3 days after processing your return shipment. Did you cancel your order? As soon as we've processed your return, we'll refund you. You'll receive the money within 3 working days on your bank account. Did the money still not appear on your account after 5 working days? Contact our Customer Service.


We'll refund you with the payment method you used. Did you pay with iDEAL? We'll refund you that way. Did you use a voucher, gift card, EcoCheque, or shop credit? We'll refund you in shop credit. You'll receive a confirmation email once the money has been transferred, stating whether or not you'll receive shop credit. Only our Customer Service can redeem shop credit. Contact us to redeem it when you want to order something.



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Customer rating: 9.4 / 10 - 21,935 reviews