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Yes, you can also do this via the online return form. After your registration, we'll let you know exactly what the next steps are.


Yes, you can drop off your product in one of our stores. You don't have to register your repair in advance and don't have to print anything. We'll first try to find a solution for the defect ourselves and if that doesn't work, we'll send your product to be repaired.


You can do this easily and quickly via the online return form.

Is your product not listed with the orders? It's possible that you're logged into the wrong My Coolblue account. Log in with the email address that you originally purchased your product with.


Yes, you can drop off your product in one of our stores. You don't have to register your return in advance and you don't have to print anything.

Good to know: We'll refund the amount to your bank account. We can't refund you in cash.




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