Coolblue
Customer Service

Exchange and return in our stores

Yes, you can drop off your product in one of our stores. You don't have to register your repair in advance and don't have to print anything. We'll first try to find a solution for the defect ourselves and if that doesn't work, we'll send your product to be repaired.

Yes, you can. We'll send you an email when your product is repaired and ready for pickup.

Bring your product to one of our stores. Our experts are happy to help you find a product that suits you better. You don't have to submit your product via the website, but it is a good idea to keep an order number ready.

Already know which product you want to exchange it for. Reserve your new product on our website first. You can do this by ordering the product and indicating that you want to pick the product up in the store while completing your order. You won't have to pay anything yet. We'll let you know when your new product will be in the store right away.

Yes, you can. For a smooth process, we recommend you register your product online in advance via our return form.

What if I want to exchange my product for a cheaper product? We'll transfer the difference back to your account. It's not possible to get the amount in cash.

What if I want to exchange my product for a more expensive product? You can pay the difference.

Yes, you can drop off your product in one of our stores. You don't have to register your return in advance and you don't have to print anything.

Good to know: We'll refund the amount to your bank account. We can't refund you in cash.



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