Exchange and return in our stores

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Because of the coronavirus, this information is no longer correct. View our current frequently asked questions about returns and repairs.

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Bring your product to one of our stores. Our experts are happy to help you find a product that does suit you. You don't have to submit your product via the website, but it is a good idea to keep an order number ready.

Already know which product you want to exchange it for. Reserve your new product on our website first. You can do this by ordering the product and indicating that you want to pick the product up in the store while completing your order. You won't have to pay anything yet. We'll let you know when your new product will be in the store right away.


No, our stores are only open for advice by appointment and as a pickup point for online orders. You can return your package via a PostNL point.


No, our stores are only open for advice by appointment and as a pickup point for online orders. You can return your package via a PostNL point.


No, our stores are only open for advice by appointment and as a pickup point for online orders. You can return your package via a PostNL point.




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