Stores
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Frequently asked questions
Can I contact the stores?
No, you can't email or call the stores unfortunately. Can't find the answer to your question among the frequently asked questions? Our digital assistant is happy to help you. Can't it help you? The assistant will connect you to our customer service. They're ready for all your questions every day until 22:00. Of course, you're also always welcome in one of our stores.
Can I pick up my order in the store?
On the product page, you can see if a product is available for pickup in the store. In that case, it says 'Pick up in the store' on the page. Isn't the button there? We only deliver the product at home.
*. Is the product in stock in your selected store? You can pick it up today. *. Isn't the product in stock in the store? You can reserve it and pick it up the next day.
Can I pay with cash?
Yes, you can pay with cash up to € 2999 in our stores. Reserve a product online and choose 'Pay in store' or visit us to place your order.
Can I return my product in the store?
Yes. If you register your return online first, you can drop it off in one of our stores.
Advantages of in-store returns:
- We can help you find a replacement product. We'll often have it in stock right away,
- If you have to send in your product for a repair, it's faster to do so via our store than via a package point.
Can I exchange my product in the store?
Yes, you can. Take your product to one of our stores. You don't have to make an appointment for this.
Do you know which product you want to exchange it for? Order your new product in advance and let us know that you want to pick up your product in a store of your choosing. You can usually pick it up on the same day or the next day. Not sure which product you want to exchange it for yet? Our experts are happy to help you find a product that suits you better.