Stores

Q: Can I contact the stores?

No\, you can't email or call the stores unfortunately. Can't find the answer to your question among the frequently asked questions? Luckily\, our heroes at the \[customer service\](https\:\/\/www.coolblue.nl\/en\/customer-service\/contact-us) know everything about the stores. They're ready for all your questions every day until 23\:59. Of course\, you're also always welcome in one of \[our stores\](https\:\/\/www.coolblue.nl\/en\/stores)

Q: Can I pick up my order in the store?

Yes\, you can reserve a product online by selecting pickup in store when you place the order.\n\n* If the product is in stock in the nearest store\, you can pick it up today.\n* If the product isn't in stock\, you can reserve it and pick it up the next day.\n* You can pay for it beforehand or when you pick it up in the store.

Q: Can I pay with cash?

Yes\, you can pay with cash up to € 2999 in our stores. Reserve a product online and choose 'Pay in store' or visit us to place your order.

Q: Can I exchange my product in the store?

Yes. Take your product to one of our \[stores\](https\:\/\/www.coolblue.nl\/en\/stores). Don't know which product you want to exchange it for? Our experts are happy to help you find a product that suits you better. You don't have to register your product via the website\, but it's a good idea to keep your order number ready.\n\nAlready know which product you want to exchange it for?\n\n1. Order your new product to reserve it.\n2. Indicate that you want to pick up your product in the store when you complete your order. You won't have to pay yet.\n3. In most cases\, you'll be able to pick up your new product the same day or the next day. We'll let you know as soon as your new product is ready in the store.\n\n**What if I want to exchange my product for a cheaper product?** We'll deposit the difference back in your account. You can only get a cash refund if you paid in cash. We'll refund up to € 50 in cash.\n\n**What if I want to exchange my product for a more expensive product?** You can pay the difference.

Q: Can I return my product in the store?

Yes. If you \[register your return online\](https\:\/\/www.coolblue.nl\/en\/return-request) first\, you can drop it off in one of \[our stores\](https\:\/\/www.coolblue.nl\/en\/stores).\n\nAdvantages of in-store returns\:\n\n* We can help you find a replacement product. We'll often have it in stock right away\,\n* If you have to send in your product for a repair\, it's faster to do so via our store than via a package point.

Quickly do it yourself

Make an appointment for advice

You don't have to wait and it's your turn right away.

Find your nearest store and opening times

Come by for advice, to view products, returns, or repairs.

More about stores

Store visit

Pick up in our stores

Exchange and return in our stores.

Frequently asked questions

Can I contact the stores?

No, you can't email or call the stores unfortunately. Can't find the answer to your question among the frequently asked questions? Luckily, our heroes at the customer service know everything about the stores. They're ready for all your questions every day until 23:59. Of course, you're also always welcome in one of our stores

Can I pick up my order in the store?

Yes, you can reserve a product online by selecting pickup in store when you place the order.

If the product is in stock in the nearest store, you can pick it up today.
If the product isn't in stock, you can reserve it and pick it up the next day.
You can pay for it beforehand or when you pick it up in the store.

Can I pay with cash?

Yes, you can pay with cash up to € 2999 in our stores. Reserve a product online and choose 'Pay in store' or visit us to place your order.

Can I exchange my product in the store?

Yes. Take your product to one of our stores. Don't know which product you want to exchange it for? Our experts are happy to help you find a product that suits you better. You don't have to register your product via the website, but it's a good idea to keep your order number ready.

Already know which product you want to exchange it for?

Order your new product to reserve it.
Indicate that you want to pick up your product in the store when you complete your order. You won't have to pay yet.
In most cases, you'll be able to pick up your new product the same day or the next day. We'll let you know as soon as your new product is ready in the store.

What if I want to exchange my product for a cheaper product? We'll deposit the difference back in your account. You can only get a cash refund if you paid in cash. We'll refund up to € 50 in cash.

What if I want to exchange my product for a more expensive product? You can pay the difference.

Can I return my product in the store?

Yes. If you register your return online first, you can drop it off in one of our stores.

Advantages of in-store returns:

We can help you find a replacement product. We'll often have it in stock right away,

If you have to send in your product for a repair, it's faster to do so via our store than via a package point.