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The way you cancel your insurance depends on the date you got it. Before 1 October 2018: ACTUA. After 1 October 2018: ERGO.

Did you make a one-time payment at ACTUA or ERGO? One-time paid insurances end automatically.

Do you pay ACTUA monthly? A Backup Plan you pay for monthly, like with mobile phones, can be terminated after a minimum of 12 months with a one month notice. Would you like to terminate your insurance? Contact the Actua Service Center via telephone: 010 - 4477100.

Did you request your Backup Plan less than 30 days ago? Contact our customer service.


Yes. If you return your product within 30 days, we'll also reimburse the premium for the insurance. The only requirement is that you haven't made a claim during this period. We'll arrange the termination with the insurer.


You can cancel your insurance for 30 days after, free of charge. You can do this by calling our Customer Service. We'll reimburse the premium you've paid in advance. The only condition is that you haven't made a claim during this period.




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