General Terms & Conditions insurances

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Insurances for computers (laptops and tablets) and mobile phones cover damage that occurs during business use. Other products won't be covered in case of damage, loss, and/or theft during business use.


At Coolblue, you get a standard 2-year warranty. You can use a Backup Plan to extend this to cover the full insurance term. Warranty claims won't be covered by the Backup Plan until the third year.


Coolblue and ERGO Direkt offer various Backup Plans, each with a different terms and coverages.

Coolblue Backup Plan

  • Go to the Terms and Conditions here .
  • Go to the insurance card here.

The insurance policies below apply to Mobile Devices:

Coolblue Backup Plan Damage

  • Go to the Terms and Conditions here.
  • Go to the insurance card here.

Coolblue Backup Plan Complete

  • Go to the Terms and Conditions here.
  • Go to the insurance card here.

Go here to read the Ergo privacy statement.

Are you looking for the policy terms and conditions of your ACTUA insurance (activated before 1 October 2018)? We've saved them for you:


Yes, damage caused abroad is also covered by insurance. Make sure to always report the damage before you take further action.



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