Use a sturdy box. This doesn't have to be the original packaging. You can often get a free box at the supermarket, or buy a box at the post office.
Print your shipping label or write the freepost and return number on the box. You can find them in the email that you've received from us.
This depends on the specific product. We offer different solutions for small products and large products.
__ Do you want to know if a technician is going to come by? __ We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.
You can turn to us for your repair both inside and outside the factory warranty. Once your warranty expires, you have to pay for the repair.
You can easily and quickly register the repair yourself via the online return form.
You can follow the status of your repair via My Coolblue. We'll also keep you informed via email at least once a week.
That differs per product and problem. We'll send you an update about your repair at least once a week. If the repairs are completed, we'll let you know right away. You can also follow the status of your repair via My Coolblue.
You'll receive a quote if the repair service has determined that the defect was caused by user damage. You can choose from 3 options:
If your product breaks within the warranty period and it's a manufacturing defect, the repairs are completely free.
Even if the defect is your own fault, we can help you. You'll have to pay in that case, though. We can't indicate the costs in advance. We'll examine your product, make a quote, and wait for your decision before we start the repair.
You can register the repair easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).
Yes, you can drop off your product in one of our stores. You don't have to register your repair in advance and don't have to print anything. We'll first try to find a solution for the defect ourselves and if that doesn't work, we'll send your product to be repaired.
Of course, you can always return your package via PostNL points that are open.
You can do this easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).