You'll receive a quote via email if the repair service has determined that the defect was caused by user damage or if the warranty has expired. You can choose from 3 options:
Inform us of your choice within 14 days.
No, it's free. You can put your product in its original packaging and send it to us in a Coolblue box or other sturdy box that you can close properly.
Print the shipping label in your email and stick it on the box. Don't have a printer? Write the return number, freepost number, and your name on the box. Take the box to a post office in your area or one of our stores.
If your product breaks within the warranty period and it's a manufacturing defect, the repairs are completely free.
Even if the defect is your own fault, we can help you. You'll have to pay in that case, though. We can't indicate the costs in advance. We'll examine your product, make a quote, and wait for your decision before we start the repair.
You can register the repair easily and quickly via the online return form.