Coolblue
Customer Service

Duration and status of repair

  • You'll receive a new product if the repair costs exceed the value of the product.
  • You'll receive shop credit when your product is no longer in the assortment or if it's temporarily sold out. You can redeem your shop credit by contacting our Customer Service

You'll receive a quote via email if the repair service has determined that the defect was caused by user damage or if the warranty has expired. You can choose from 3 options:

  • You agree to the quote. The product will be repaired.
  • You don't agree to the quote, but you do want your product back. You'll have to pay €39,95 in research costs and you'll receive your product back.
  • You don't agree to the quote and don't want the product back. You won't have to pay research costs, and the product will be destroyed in an environmentally friendly way.

Inform us of your choice within 14 days.

You can check the status of your repair via My Coolblue.

Is the repair status not visible? It's possible that you're logged into the wrong My Coolblue account. Log in with the email address that you originally purchased your product with. This is the same address we send the updates to.

Is the product still at the repair service? Not all repair services provide information about the status of your product while it's being repaired. Don't worry, we'll email you as soon as your product is repaired.

That differs per product and problem. For example, it takes a relatively short time to solve software problems. Replacing broken components often takes a little longer.

We'll send you an update on your repair at least once a week. You can also track the status of your repair via My Coolblue.

Is the product still at the repair service? Not all repair services provide information about the status of your product while it's being repaired. Don't worry, we'll email you as soon as your product is repaired.

Didn't receive an email? It's possible that you originally ordered your product with a different email address. This is the address that we send the updates to.

We will send you an update about your repair at least once a week. If the repair is completed earlier, we'll let you know right away. You can also follow the status of your repair via My Coolblue.



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