FAQ warranty and repairs

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Don't have a printer? Write the return number and the return address on a piece of paper and stick it to the box. Use the freepost number or the address on the shipping label for the address. That way, shipping is free.


You probably understand that you can't return the following products:

  • Software with a broken seal. That means you can't return the latest FIFA after you've installed it and played a quick match.
  • Vouchers, gift cards, or store credit. Even if you haven't used it yet.
  • Cartridges and toners with the protection and foil removed.

We can't refund you for services performed by postal workers or installers either. These include:

  • Installation and build-in costs.
  • Redeemed vouchers for build-in and/or installation.
  • Costs for special shipping options like Coolblue VandaagNog® and time slot delivery.

This depends on the specific product. We offer different solutions for small products and large products.

  • Most products can be returned to us. Pack up the product and send it to us via a PostNL point in your area for free or go to one of our stores.
  • In case you want to have a large product repaired, such as white goods, a technician will come so your appliance doesn't have to be moved.

Do you want to know if a technician is going to come by? We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.


We repair Apple, Samsung, and Huawei smartphones and tablets ourselves. Send your phone or tablet to us, or visit one of our stores. We use external repair services for other products.


Yes, but you'll have to pay. We'll examine your product and make a quote. Based on that, you can choose whether you want it repaired or not.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).


You can turn to us for your repair both inside and outside the factory warranty. Once your warranty expires, you have to pay for the repair.

  • Did your product break within 30 days of purchase? You can get a refund or exchange your product for a new one;
  • Did your product break after 30 days with normal use and within the warranty period? In that case, it's a manufacturing defect and the repair is completely free of charge.
  • You can also ask us to repair products outside the factory warranty. You'll have to pay for those repairs, though. We'll examine your product and make a quote. Based on that, you can choose whether you want your product repaired or not.

You can easily and quickly register the repair yourself via the online return form.


If your product no longer works properly due to how you used it. If you throw coffee over your laptop and the screen goes black, for example. If you want to have user damage repaired, you'll have to pay. We'll examine your product and make a quote. Based on that, you can choose whether you want it repaired or not.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).


If your product breaks within the warranty period and it's a manufacturing defect, the repairs are completely free.

Even if the defect is your own fault, we can help you. You'll have to pay in that case, though. We can't indicate the costs in advance. We'll examine your product, make a quote, and wait for your decision before we start the repair.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).


You can do this easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).


Go to the product page of your product. In the specifications, you can find what type of warranty you have and how long the warranty lasts. We have 2 types of warranties:

  • Carry in . We ask you to send us your broken product. The product will be repaired by a repair service appointed by the manufacturer;
  • On-site service . The manufacturer's repair service comes to your home to repair large products.

__ Do you want to return your product or have it repaired? __ You can easily and quickly do so via the online return form.




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