Coolblue

Repair extra large products

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We'll always keep you informed about your repair. You'll hear from us at least once a week. Keep an eye on your email inbox, including the spam folder. If a repair service is scheduled, they'll contact you.


You can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.

Go through the following steps:

  1. Register your repair via the online return form. A technician will contact you within 48 hours to make an appointment.
  2. Be prepared: the manufacturer may need some more information about your product. Have serial number, error code, and other relevant information ready.
  3. Open the door for the technician on the agreed date.

Yes, you can also do this via the [online return form] (https://www.coolblue.nl/en/return-request). After your registration, we'll let you know exactly what the next steps are.


The technician will contact you within 48 hours of you registering your repairs.


For extra large products, a technician from the manufacturer will usually come to your home.

__ Do you want to know if a technician is going to come by? __ We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.


For extra large products, such as white goods, a technician will usually come by, so your appliance won't have to be moved.

__ Do you want to know if a technician is going to come by? __

We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.


The technician will contact you within 48 hours after you've requested your repair. You'll plan a date for the product to be repaired at your home. In most cases, the problem can be solved on the spot.




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