We'll always keep you informed about your repair. You'll hear from us at least once a week. Keep an eye on your email inbox, including the spam folder. If a repair service is scheduled, they'll contact you.
Yes. We'd like to ask you to back up your data, disconnect your account, and restore your product to factory settings. Read how to do that here.
This depends on the specific product. We offer different solutions for small products and large products.
Do you want to know if a technician is going to come by? We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.
You can do this easily and quickly via the online return form.
Is your product not listed with the orders? It's possible that you're logged into the wrong My Coolblue account. Log in with the email address that you originally purchased your product with.
We repair Apple, Samsung, and Huawei smartphones and tablets ourselves in one of our stores.
For other products, we work together with external repair services. In most cases, large products such as white goods and larger TVs are repaired at your home.