We'll always keep you informed about your repair. You'll hear from us at least once a week. Keep an eye on your email inbox, including the spam folder. If a repair service is scheduled, they'll contact you.
We repair Apple, Samsung, and Huawei smartphones and tablets ourselves. Send your phone or tablet to us, or visit one of our stores. We use external repair services for other products.
You can do this easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).
This depends on the specific product. We offer different solutions for small products and large products.
__ Do you want to know if a technician is going to come by? __ We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.
Yes, you can also drop off your product in one of our stores. We'll ensure that your product is repaired. In that case, you don't have to register your return in advance and don't have to print anything.
Good to know:
Of course, you can always return your package via PostNL points that are open.