Security and privacy

Security and privacy

Your Coolblue account

You’re the proud owner of a My Coolblue account! That’s awesome and welcome to the club. We save the details of your previous orders, returns, email preferences and personal details in your account. Saves you time, because you won’t have to enter this info every time you visit your account.

The following details are in your account:

Nice to make your acquaintance. *Tips hat*.

We put your address and place of residence on the invoice. We also use this as a delivery address. You won’t be able to edit your invoice afterwards.

We use your phone number to send you a message about your order or about our inventory. We’ll give you a call in case something isn’t clear. Or we can call to ask if everything went well. You won’t have to expect any random calls from us afterwards. Pinky promise.

Birthdays are the best. We’d like to wish you a happy one on yours too. You’d rather keep your age private? You won’t have to provide your birth date in this case.

Your email address is your username when you log in to your My Coolblue account. If you’d rather not receive any more emails, you’ll be able to edit your preferences in your account or unsubscribe through the unsubscribe link in the emails themselves.

We save your password in secret code. It’s top secret. As in, we can’t even see what your password is. The code checks whether your password is correct when you log in.

This helps us to find what you’ve ordered with us. You could need this number when you contact us.

We register your returned product and keep track of the status with this number. This way you can check whether your return has been processed.

All our invoices have the following information on them: first- and last name, address, place of residence, invoice number, customer number, and order number. You won’t be able to edit the invoice afterwards.

We can recognize you when you’ve logged into My Coolblue. This allows us to give you personalized advice. You can read more about this in ‘Newsletter & personalized advice’.

You can also log in to My Coolblue with your Facebook account. We’ll tell you all about this in the ‘Social Media’ section.

Want to know more?

Do you want to know more, for example where your data is stored or who has access to your data? You can read more here.

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