Security and privacy

Security and privacy

Contact with our customer service

We’re ready to help you out with questions regarding your order at any time. We also love to solve problems or tell you about our newest products. You can call us or email, tweet, whatsapp and facebook us. Or you can pass by one of our stores. We love visitors.

You won’t have to tell us a story twice. We’ve developed a photographic memory over the years. By which we mean we just write down what you said the first time. Ahem. To process your question or complaint, we could ask for your order number, name, email address, phone number, and other details which will make the process easier.

To make our service a little bit better every day, we analyse all moments of contact. For example, by recording a phone conversation with you for training purposes. We’ll of course let you know in advance, so you’ll have time to warm up your vocal cords. We won’t save the recordings for longer than 30 days.

Want to know more?

Do you want to know more, for example where your data is stored or who has access to your data? You can read more here.



© 1999 - 2021 - Coolblue B.V.
Customer rating: 9.2 / 10 - 23,771 reviews