Security and privacy

Security and privacy

Exchanging products & Second Chance

Have you and your product decided to consciously uncouple? Then we’d love to give your product a second chance. In case you haven’t done this yourself just yet, we’ll delete all your personal details first. The product can’t get a second chance? Then it will be processed in an environmentally friendly way.

A used product can sometimes be worth money and you’ll be able to exchange the product at one of our partners through us. This partner is a 100% responsible for your privacy. You can read the partner’s privacy policy for further details and how it works.

In case you’d like to exchange a product through us, we’d want to know the following things from you:

Hi there, we’re Coolblue. What’s your name?


We’d like to know where your returned product came from. Or if you bought a Second Chance product, we’ll deliver it on this address.


Sometimes we give you a call to ask you how you thought it went. We promise we won’t call at random at any other time.


We’ll email you the shipping label and a Coolblue coupon, or shopping credit for the same amount as the exchange value.


Want to know more?

Do you want to know more, for example where your data is stored or who has access to your data? You can read more here.



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