Security and privacy

Security and privacy

Security, wifi & cameras

All Coolblue stores are equipped with cameras. This is really important for your safety and the safety of our employees and products. We don’t save camera footage of our stores for longer than 4 weeks. The exception is when we see something suspicious which we’ll have to further investigate. This means we’ll have to save the footage for a longer time because of another legal requirement.


Home is where the wifi password is. So do make yourself at home at one of our stores by making use of the free wifi. When you make use of our wifi network, data is collected from the device you use to log in. An example is the MAC address (identification number). We only use this information to prevent misuse. We block access to the device in case illegal activities take place on our wifi network.


In a perfect world, we’d trust anything and everyone. Online and offline. And as much as we’d want to, this seems a bit naive. We sometimes need to use customer information to investigate, prevent, and actively stop fraud. This is in Coolblue’s as well as all customers’ interest. If you’re really, really, acting suspiciously, we’ll have to pass on your details to the authorities. This is pretty unpleasant for everyone involved. So we’d suggest to just: don´t.


Want to know more?

Do you want to know more, for example where your data is stored or who has access to your data? You can read more here.



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