A reset or software update may be a solution to this problem. We'll explain how to do that easily.
It can help to soft reset the device. This is the same as a reboot. To do this, follow the next steps:
- Press and hold the standby button and the volume down button simultaneously.
- Release when the device turns off.
- Switch the device on again by pressing and holding the standby button.
Sometimes, a function doesn't work because you don't have the latest software on your phone. Go through the following steps to update your device.
- Make sure your device is at least 60% charged. Otherwise, put the phone on the charger.
- Check if your smartphone is connected to the WiFi.
- Go to Settings. You can get here by tapping on the icon with the gear wheel.
- Scroll down and select Software update.
- Choose Download and Install. Your phone will now check for any new updates.
- Is there a new update available? Tap Install Now.
With a hard reset, you can reset the device to the factory settings.
- Make sure you've backed up your data. Otherwise, apps, data, files, and photos will be lost.
- Check whether your battery is at least 60% charged or connect your device to the charger.
- Go to Settings by tapping the gear icon.
- Choose General.
- Press Reset.
- Select Reset factory settings.
- Scroll down and tap Reset.