How do you solve an error of your charging station?

Doesn't your charging station work? Follow these 4 steps:

• Step 1. Check the plug.
• Step 2. Check the car settings.
• Step 3. Check the charge card.
• Step 4. Reset your charging station.

First, check whether the connector is plugged into your charging station and car properly. Is this the case? Check if there's any dust or dirt in the way and carefully remove if so.

Check the settings of your car afterwards. Maybe the function for electric charging has been turned off and your car isn't charging as a result. Check the manual of your car for more information on this.

Do you have an external charge card? The problem may be your charge card. You can check this by charging at another charging station with your charge card. Are you able to charge at other charging stations, but not at your own? Go to step 4.

Solve the error by resetting your charging station. Go through the following steps:

1. Turn of the fuse the charging station is connected to in the fuse box. Can't find it? Use the main switch. Note: your entire house will be out of power temporarily in this case.
2. Turn it back on after 10 minutes and wait till the charging station has been rebooted. This takes a couple of minutes.
3. Try to charge again.

Note: try this step once.

Do the steps above not work, or isn't your charging station responding to anything? Contact us. We're happy to help, so we can fix the problem as soon as possible.