Customer Service Representative German Speaking.
Rotterdam
20 - 32 hours15,00 per hourSecondary Vocational EducationAs a German-speaking Customer Service Representative, you help customers in German by phone and email. You listen carefully, think along, and solve questions about orders, deliveries or payments. You leave every customer with a smile and a clear answer.
You enjoy doing this
- Handle customer conversations in German. In your own way, without using scripts.
- Listen closely, ask the right questions, and find the best possible solution for the customer.
- Stay calm and professional when facing difficult questions or resistance.
- Help customers flexibly from your own workspace. Monday to Saturday, between 08:00 and 21:59.
You recognize yourself in the following
- A salary of € 15,- per hour.
- Up to € 45,- net per month for fast internet and your daily cup of coffee.
- 8% holiday pay, pension contribution, and 29 vacation days (based on a full-time contract).
- A legendary work atmosphere. Think summer events, pub quizzes, and online games with colleagues.
- A top-tier home office setup, including an office chair, laptop, monitor, and festive blue decorations.
- Flexible schedule that fits your life. So you can exercise, attend class, or do the school run.
- Coaching in your role and room to grow. Our training helps you get a little better every day.
This is what you’re looking for in a job
- Speak and write fluent German. This will be assessed via a language test and roleplay.
- Reach Rotterdam Central Station within 90 minutes.
- Be at least 18 years old on your first workday (due to working hours).
- Handle stress and respond well to customer resistance.
- Availability on Saturday or Monday is a must.
Application Procedure
- Apply.Go for it.
Apply
Share your details and we’ll let you know quickly if you move on to the next round.
- Phone call.Now we're talking
Phone call
We’d like to get to know you better in a short call. We’ll ask about your motivation for Coolblue and the role.
- 1st round.Ready, set, go.
1st round
Time to talk more. You ask us questions, we ask you questions. You’ll learn more about the role, and we’ll learn more about your experience.
- 2nd round.Go for the fridge.
2nd round
One more moment to dive deeper into the role and ask each other those final burning questions.
- Contract.I do.
Contract
Yes, we’re a match! We’ll send you a contract. Sign it and it’s official.
Apply
Share your details and we’ll let you know quickly if you move on to the next round.
Phone call
We’d like to get to know you better in a short call. We’ll ask about your motivation for Coolblue and the role.
1st round
Time to talk more. You ask us questions, we ask you questions. You’ll learn more about the role, and we’ll learn more about your experience.
2nd round
One more moment to dive deeper into the role and ask each other those final burning questions.
Contract
Yes, we’re a match! We’ll send you a contract. Sign it and it’s official.
