Yesterday, I received my Apple MacBook Pro 16-inch M4 Max, worth €5,599.00. Upon opening the box, I immediately noticed damage to the MacBook. While I didn't buy a second-hand or refurbished product, everything I buy has to be new (logically). Coolblue presumably sells used products as new.
After calling and making clear agreements, I'm furious that these agreements are simply not being honored. The product is being returned immediately, and I'll be buying my MacBook elsewhere.
I strongly advise others to do the same; they don't trust Coolblue.