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Our Terms and Conditions are honest, direct, and open. Short and to the point, without any difficult words. Do you want to read the complicated version? Go to the Terms and Conditions the Nederlandse Thuiswinkel Organisatie (NTO) wrote for us.

Are you a business customer? We have separate Business Terms and Conditions (PDF) for you.

1. Definitions

We don’t use difficult words. There's only one definition that matters to us: Customer. King. 

2. Who we are and how you can reach us

Hi there! We’re Coolblue. If you’d like to chat with us, you can do so in the following ways:

Contact

  • Call us: 010 798 89 99
  • WhatsApp us: 06 26 65 25 83
  • Email us: klantenservice@coolblue.nl
  • Write us: Weena 664, 3012 CN, Rotterdam

Social Media

Availabilty

  • Monday to Friday from 8:00 to 23:59
  • Saturday from 9:00 to 23:59
  • Sunday from 11:00 to 23:59

Prefer to visit us? Fun! Make sure to check our opening hours

Useful numbers

  • Chamber of Commerce (CoC) number: 24330087
  • VAT identification number: NL810433941B01

3. Applicability

These conditions are applicable when you buy or have bought something from us. We want to make sure you’ve seen these Terms and Conditions. They tell you what we do for you and what you can expect from us.

Separate conditions can sometimes apply to a product. In this case, these Terms and Conditions apply as well as the separate ones.

4. The offer

We always tell you what, when, and how, you can buy something. And how much it costs and if you can exchange it. Did you spot a mistake on the product page? You can hold us to it. Except if it’s clearly a mistake and you could've known beforehand.

5. The agreement

  1. We work on a safe online environment every day. That way, you can shop with peace of mind.
  2. If you order something from us, you’ll receive a confirmation of your order via email. We’ll keep you posted afterwards, until you’ve received your package. It’s your stuff, in the end
  3. We add all the information and details you need to your order, but you’ll find most of it on our website as well. Lost your receipt? No worries. You can find the digital version in your MyCoolblue account.

6. Right of withdrawal

  1. Sometimes things just don't work between you and your product. In that case, you can return the product within 30 days of receipt. We’ll send you a new product or you’ll receive your payment back within 3 days.
  2. We accept ‘just because’ as a reason too.

7. What we expect from you during the return window

Unbox your purchase the way that suits you and examine the product from all sides. Not satisfied? Don’t use it for something you wouldn’t want someone to do with it before you purchased it. Because if you do, you might receive less money back for the product.

8. What you can expect from us after a return

Did you indicate that you’d like to return your order, within 30 days? We’ll do the following:

  1. We'll send you a confirmation of your request;
  2. We’ll send you a new product or you’ll receive your payment back within 3 days.

9. Shipping costs for returns

There aren't any, of course.

10. What you can't return

Unfortunately, some products can't be returned:

  1. Software packages of which the seals are broken or the package has been opened. Or if they’ve already been installed or registered.
  2. Redeemed or filled in vouchers.
  3. Well-executed services, such as installation and build in service, redeemed vouchers for build in and/or installation service, and the costs for special shipping options, such as Coolblue VandaagNog® and delivery by appointment.

11. The price

  1. We’re always honest about the prices, so you don’t come across any unpleasant surprises.
  2. The prices in our stores and on our website are always the same. Easy peasy.
  3. All prices are including VAT.
  4. Regular shipping is always free. Both ways.
  5. Did you choose Coolblue VandaagNog®? You'll pay € 4.95 for shipping.
  6. Did you choose delivery by appointment? In that case, you’ll pay between € 9 and € 39 in shipping costs, depending on the time slot and the size of your product.

12. Keeping promises and warranty

  1. We do what we promise and we’re always honest.
  2. You have the right to receive a good product. Period. Is something wrong with the product? We’ll we solve this for you, of course. We’ll always comply with the law. If we don’t think the law covers enough, we’ll extend the warranty. We’ll always mention that on the product page.

13. Delivery and processing

  1. We'll do anything, and we do mean anything, to make you happy. We’re a little obsessed with it, to be honest.
  2. If you order something before 23:59, your purchase will arrive the next day. Unless we agreed otherwise. Did it unexpectedly take longer than we promised? We’ll let you know as soon as possible. If you no longer want the product, we’ll make sure to refund your payment as soon as possible, but always within 14 days.
  3. The following applies: if you can order it on the website, we have it in stock. What if we can't deliver it after all? You'll receive your money back or we'll offer you a decent alternative. You can always exchange a replacement product, of course.
  4. If your order is damaged or lost before it gets to you, it's our fault. We'll solve it for you as soon as possible.

14. Payment

  1. If we ask you to pay an amount in advance, we'll process your order right after we've received the amount.
  2. Is your payment information wrong? Please let us know.

15. Complaints

  1. Do you have a complaint? That's a bummer. But we have several emergency plans ready in case you have a complaint. This way, we know for sure that we can solve this for you as quickly as possible.
  2. Let us know as soon as possible if you have a complaint, and describe your problem as clearly as possible. This way, we can help you in the best way possible.
  3. You’ll receive an answer from us within 2 working days, at the latest. We'll help you right away, or you’ll hear how much time we’ll need to fix things for you.
  4. You can also file your complaint about one of our products or our service with the Nederlandse Thuiswinkel Organisatie (NTO) via Thuiswinkel.org. But we’d rather help you ourselves. It’ll probably be easily solved if we have a chat together.

16. Disputes

What if we really can't work anything out? You can submit your case to the Geschillencommissie Thuiswinkel via www.degeschillencommissie.nl/over-ons/commissies/thuiswinkel within 12 months. That would be really unfortunate, but we do respect your choice.

17. Trade association guarantee

  1. We’re affiliated with the Nederlandse Thuiswinkel Organisatie (NTO). Do you have a payment credit according to the Geschillencommissie ? In that case, the organization will make sure you’ll receive the payment, up to € 10,000.
  2. Would you like to make use of this trade association guarantee? You’ll need to let the Dutch Thuiswinkel Organisatie know in writing.

18. Last but not least

That's it, the end of our Terms and Conditions. If we're going to make any changes to these Terms and Conditions in the future, you'll see it on our website. In any case, we'll make sure that changes won't be to your disadvantage.



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