The most common failures of Samsung washing machines
Samsung malfunction 1E or 1C
Is there an error message 1E or 1C on the display of your Samsung washing machine? If so, there is a problem with the water level sensor. This means that the water pressure or water level is not correct. First check whether the washing machine is properly connected to the water supply. The supply hose may be clogged or kinked. When this is the case, remove the kink. Sometimes it can help to turn the machine off and on again.
Samsung malfunction 3E or 3C
With error message 3E or 3C the motor does not work. Therefore first check whether the socket works. Switch off your washing machine and remove the plug. Test whether another device is receiving power. Another cause for the malfunction may be that the washing drum is too full. Remove some laundry from the drum, switch on the program again and see if the error message disappears. Does this not help? Unplug the washing machine for 30 minutes. Then connect it again and see if the error code is gone.
Samsung malfunction 4E or 4C
Error message 4E or 4C indicates that there is a problem with the water supply. This means that no or too little water enters the drum. Check whether the water tap is fully open and that the supply hose is properly attached. Test whether the faucet in your bathroom or kitchen works. If not, there is low water pressure and you have to wait a while. Check whether there is a blockage or kink in the supply hose. In extreme cases, the water pipe may be frozen, for example when your washing machine is in the shed.
Samsung malfunction 5E, 5C or E2
The water cannot escape with error code 5E, 5C or E2. There are various reasons for this. The drain may be blocked or there may be a kink in the hose. In the article below you can read how to unclog the drain of your washing machine. The cover of the drain filter can be found on the front, bottom right. Just to be sure, put a towel down when you open this flap for cleaning. Is your washing machine in the shed? If so, it is possible that the drain hose is frozen.
Samsung malfunction HE, HC or CE
Does the HE, HC or CE error code appear? If so, there is a fault with the washing temperature sensor. This happens when the water temperature in the drain is higher than 50 ˚C. Turn off the washing machine and remove it from the power for 30 minutes. Reconnect the device and see if the error code is missing. With this problem it may also be that you get the error code rE1, 4E2, H1, 4C2 or E8. This differs per model.
Samsung malfunction UE, E4 or Ub
The spin cycle does not work when error code UE, E4 or Ub appears. Possibly the washing machine is not well balanced. Ensure that the washing machine is on a flat, stable floor. It is also important that the drum is not too full. When filling the drum there must always be room for 1 fist. Finally, check whether the laundry is evenly distributed. Is your laundry on one side of the drum? If so, redistribute this.
Does your washing machine give the code dE, dE1, Ed, dC, DC1 or DC? If so, the door is still open and you must close it first. Check if there is no laundry in the door. Do you have an AddWash washing machine and does the code DDC appear? If so, you first have to press the pause button to open the extra AddWash door. Is your malfunction not listed in this article? If so, look in the manual for your washing machine.
Didn't fix the problem?
Have you tried everything, but does the washing machine still malfunction? If so, it may be that a technician is needed. Not every problem can be solved independently. Does your washing machine come from Coolblue and is it covered by the warranty? If so, contact our customer service. Is your washing machine out of warranty? If so, contact Samsung. Did you not buy your washing machine at Coolblue? If so, contact the correct point of sale or Samsung.