Coolblue
Written by Laurence

Help, my TV won't show images

You want to watch TV, but the device only shows a black screen. This isn't a reason to panic, because the solution is usually very simple. Follow the steps in this article first. If you still don't see any images afterward, please contact the customer service.

Solve no image in 6 steps

Hopefully, following the next 6 steps will solve the problem. Still don't see an image after this? Please contact our customer service.

  1. Check if the TV turns on
  2. Check your remote
  3. Select the correct source
  4. Check the connected device
  5. Reset the television
  6. Replace your HDMI cable

Step 1: does the television turn on?

Is the TV power cable plugged into the socket?

Normally, the logo of your TV should be displayed as soon as you turn on the device. If this hasn't happened, the TV is probably turned off. In this case, make sure the power cable is securely plugged into the television and socket first.

Step 2: does the TV respond to the remote?

Grab your TV remote and press the Menu button. If the menu appears, continue to step 3. If this doesn't happen, press the On or Power button. Wait a few seconds and press the Menu button again. Still don't see a menu? Replace the batteries of the remote.

Step 3: select the correct source

Select correct TV source

First, check which input your source is connected to. For example, if the cable from your Blu-ray player goes to the HDMI 1 input of your TV, you can search for it with the remote control. Do this by pressing the Source or Input button. Next. you'll see a list with all available inputs. Press this button a couple of times or use the arrow keys to skip to the correct source.

Step 4: check the connected device

Check connected device

You've selected the correct source, but you don't see any images yet. If this is the case, check if the connected device is turned on. Most devices show a light when they are turned on. With a console, you can press a button on the controller to be sure that the device isn't on standby.

Step 5: reset the television

Reset TV to factory settings

Click on the link to view the reset procedure of your television. If the procedure of your TV isn't listed, you can find it in the television manual.

Step 6: replace your HDMI cable

Replace your HDMI cable

If you still don't see images, an outdated HDMI cable might be the issue. Use a different HDMI cable that's no older than 5 years or buy a new one. It's best to connect this cable while both devices are turned on. First, remove the old cable and then turn off both devices. Next, turn on the devices again and connect them with the new cable.

Did this help you?

Optional
We only use your feedback to improve the website, we won't respond.
Thanks for your feedback


© 1999 - 2021 - Coolblue B.V.
Rating by costumers:
Kiyoh 9.2 / 10 - 20,173 reviews