You probably understand that you can't return the following products:
We can't refund you for services performed by postal workers or installers either. These include:
This depends on the specific product. We offer different solutions for small products and large products.
Do you want to know if your product is being picked up? We'll always let you know via email after your product has been registered. Keep a close eye on your email (and possibly the spam folder).
Yes, the same return conditions apply to Second Chance products as to new products. You can easily register your return via the online return form.
You can see the status in your My Coolblue account. As soon as we start processing your package, we'll send you a confirmation email.
It's possible that your product has arrived at our warehouse according to the Track & Trace information, but you haven't received a reception confirmation yet. Don't worry, it can take up to 24 hours before we start processing your return.
You can register your return within 30 days of receiving the product. After that, you'll have another 14 days to return your product for free. You have 2 options:
To get the full purchase amount back, it's important to return your product in its original condition and make sure it's undamaged. Handle the product as you would do in the store.
You can indicate your choice in the [online return form] (https://www.coolblue.nl/en/return-request). After 30 days, we'll repair your product and the above options no longer apply.
You have 3 options within 30 days of receiving your product:
Your product will always be repaired after 30 days.
You can indicate your choice in the online return form.
Use sturdy packaging. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.
You can ship the product in a Coolblue box or another box that closes well.
All packed up? Print your shipping label or write the freepost and return number on the box. You can find it in the email we sent you.
Don't have a printer? Write the return address, return number, and your name on a piece of paper and stick it to the box. Shipping is free that way. You can find your return number in the return confirmation email. Use as return address:
5000 VB Tilburg
Yes, you can drop off your product in one of our stores. You don't have to register your return in advance and you don't have to print anything.
Good to know: We'll refund the amount to your bank account. We can't refund you in cash.