FAQ delivery and pickup

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You can only change your order if you haven't received a shipping confirmation yet. Contact our Customer Service to adjust the name or address of your order.


Check the following:

_1. The Track & Trace code of the package
You can find it in the shipping confirmation. Check if the time slot has changed using this link.

_2. The delivery address
Did you enter the correct delivery address? Make sure to check your postal code as well.

_3. Your mailbox
Did you receive a not-home notification? The package may have been delivered to your neighbors, or the delivery driver may have planned a new delivery moment.

Is this all correct? Please wait a little longer. Usually, a delayed package arrives the next day. Didn't receive your package 5 days after your original delivery day? Please contact our Customer Service.


Yes, that's an option for __ large products__, such as washing machines, dryers, fridges, freezers, televisions, trampolines, and large fitness equipment. You can choose a 4-hour time slot when you order. When you place your order, you can see which time slots are available.

For all other products, you can choose evening delivery between 18:00 and 22:00.


If you order before 23:59 today, your package will be delivered for free tomorrow. Even on Sundays. And if you choose a different day, delivery is still free.

Due to the strict measures and the holiday season, the demand is larger than usual. This can delay some packages. The delivery vans also fill up faster. As a result, it's not always possible to deliver your order tomorrow. When you place your order, you can see the available delivery times. Choose the one that suits you best.


We'll do everything we can to make our promise 'Ordered today, delivered tomorrow' happen. Due to the strict measures and the holiday season, the demand is larger than usual. This can delay some packages.

The delivery vans also fill up faster. As a result, it's not always possible to deliver your order tomorrow. When you place your order, you can see the available delivery times. Choose the one that suits you best.


Yes. Indicate that you want to pick up your package at a PostNL point when you place the order. Then, choose a PostNL point in your area. After paying for your order online, you can pick it up the following work day from 16:00. Your order will be ready for you until 14 days after the indicated pickup date.

You can't pick up unreleased pre-orders at a PostNL point. This also applies to large appliances like white goods or larger TVs. We'll notify you in your shopping cart, of course.


Wait a little longer. Your order will probably be delivered in several packages and one has been delayed at PostNL. You can check this at the bottom of your Track & Trace page on the PostNL website. There, you can see the status of all your packages.

Was part of your order delivered via CoolblueBezorgt or CoolblueFietst? Or are you missing part of your product? Please contact our customer service.


Yes. Our delivery drivers wear a face mask, keep a distance of 1.5 meters, and sign for delivery themselves. We also ask you to keep a distance of 1.5 meters when our delivery drivers deliver your order.

Small products
If you ordered a small package, the delivery driver will put the package in front of the door as soon as you open it.

Large products
We'll deliver your large products to just over the threshold of your home. We'll only take your old product with you when it's ready at the threshold.

If you live in an apartment, we will deliver past the door of the apartment complex to your front door. We do take the packaging material with us. Just like your old product, if it is ready at the threshold.

Products with additional connection services
Currently, we only deliver large products just over the threshold of your house. Our connection services are temporarily unavailable.


No. It's currently not possible to receive your package today.


If you choose evening delivery, your package will be delivered by PostNL the next working day between 17:30 and 22:00. When placing your order, choose "Evening Delivery". Evening delivery costs € 0.99. Don't see it? Unfortunately, we don't offer it for your products.

We also deliver much larger products, such as a washing machine, in the evening, except on Sundays. When ordering your product, choose the paid evening time slot on the day that suits you best. We'll deliver your order between 17:00 and 22:00.


We currently only deliver products up to the threshold that gives access to your home. Isn't that on the ground floor? Then we deliver with the stairs to the fourth floor. With the elevator we reach every floor.




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