How do you reset a Samsung smartphone?
Before you start: create a backup
When resetting your Samsung smartphone, all your personal files are deleted. That means all your photos, videos, and contacts are erased as well. That's why you should first create a backup of all the files you want to save. You could store them on a memory card or in the cloud, for example.
Step 1: open the menu with all your apps
Open the menu with all the apps via your homescreen.
Step 2: settings
Step 3: general management
Scroll down and press General management.
Step 4: resetting
Step 5: restoring factory data
Press Factory data reset.
Step 6: confirm and reset
Help from an expert in the store
Do you want to reset your Samsung phone, but can't do it despite the tips in this article? No worries. Our experts are available to assist you in the Coolblue stores. This way, you'll be outside in no time with a fully reset Samsung device.
Note: Our stores in Belgium are currently closed. Our Dutch stores are open by appointment. We're open so you can pick up your order, get advice, have your tablet and phone repaired, and return products. You can pick up your package without an appointment, but for all other services we ask you to make an appointment.